Cultural Mediator


Required languages
Italian and 2 other languages at least (English, French, Arabic, Romanian, Chinese...)

Type of contract
Paid - 3/6 months, with the possibility of renewal

Necessary requirements
Relevant professional experience

Are you interested?
Read the full Job Description; if you are qualified, please apply online.

This role requires both the specific skills relevant to this professional role – to match the needs of migrant people with the health and social services available in the area where they live – and a good knowledge of health care and social services facilities in Italy.


In July 2013, EMERGENCY opened an Outpatient Clinic in Polistena, Reggio Calabria. The Clinic is located in a building confiscated from the ‘ndrangheta (a criminal organisation centered in Calabria) and assigned to become a cultural centre against mafia. EMERGENCY, “Libera”, the “Valle del Marro” cooperative, the Santa Marina Vergine parish and the Foundation “Il cuore si scioglie” of Unicoop Firenze are partners in this project.

In Polistena, EMERGENCY doctors and nurses offer free medical care to people in need and migrants. Three cultural mediators support the patients in the administrative procedures for the issuing of the Stp code (Straniero temporaneamente presente, which stands for “temporarily present foreign citizen”, that guarantees access to the public health service to undocumented foreigners). They also assist patients needing examinations or tests within public health facilities.

EMERGENCY started working in the Polistena area in 2011, when a mobile clinic brought free medical care and social-medical assistance to migrants working as day labourers in the area. Day labourers are also the most represented category amongst the Clinic’s patients; they suffer pathologies directly connected to their harsh living and working conditions, such as musculoskeletal pains, dermatitis and gastrointestinal pathologies.

The role requires the ability to adapt to flexible working hours and a workload which may at times be intense or stressful. The teams are composed of various professionals including unpaid volunteers who support and work alongside the paid staff.
The mediators and other members of the EMERGENCY team must have a cooperative problem-solving approach, with the aim of finding the best way to enable people to access the care or assistance they need.
The personnel may be required to liaise with the local authorities, regional associations and with the Servizio Sanitario Nazionale (National Health Service) facilities.


All EMERGENCY personnel are expected to know and follow the guide lines, protocols, and the diagnosis and treatment standards in use in the Centre, and to ensure the correct compilation of clinical records and statistics in both computer and paper formats.

The main duties and responsibilities of the cultural mediator are:

  • to welcome the patient and/or health and social services users;
  • linguistic and cultural mediation in compiling medical files;
  • linguistic and cultural mediation prior to and during the medical examination;
  • in agreement with the doctor (where present) and the nurse, to propose treatment options and provide health care education where necessary;
  • to accompany patients who need hospital (SSN) treatment and assist with reception and admissions procedures;
  • health and social services orientation activities: the creation of individual itineraries aimed at helping people integrate into the region, advice on regulations and rights regarding health or residency issues, cooperation with regional public and civil services (register office and health service registration, services dedicated to migrants, police station, prefecture…);
  • correct use of the computerised management system (collection of patients’ clinical data and processing of statistics), for which specific training will be provided;
  • if necessary, to contribute to the management of certain administrative or logistical aspects of the project (cash flow, budget control, purchases, transport…);
  • at the request of the Coordinator, to participate in inspections to evaluate other possible sites where the service may be required.


Further information on the guidelines, protocols and services relevant to the post along with details of the instruments and equipment available will be provided at interview and during the period of preparation for the mission.
For the general requirements and conditions, see here (Projects in Italy section).


  • Bachelors or Masters degree preferably in social sciences or economics, or relevant professional diploma;
  • professional experience in the field of health and social services or in organisations (public or private) which deal with immigrants or poverty alleviation;
  • willingness to work as part of a multidisciplinary team;
  • ability to work and problem-solve in high-stress situations;
  • ability to adapt to the community life of the team, including basic living conditions;
  • ability to speak Italian and at least 2 other languages (English, French, Arabic, Romanian, Chinese…);
  • preferable residence in Calabria.


Minimum 6 months’ stay at the project. After this trial period (paid), EMERGENCY may offer an extension of the contract (up to 12 months).


For further information and inquiries (not for applications): To apply, please complete the on-line application form: applications sent to this e-mail account will not be considered.

Processing of Personal Data
Informative Notice Pursuant to Article 13, Legislative Decree No. 196/2003

EMERGENCY – Life Support for Civilian War Victims ONG ONLUS, with registered offices in via Santa Croce 19, 20122 Milan, Italy, in its capacity as owner of the data processing, will process your personal data manually and in electronic form for the purposes of selecting personnel and managing the relevant employment agreement, if any, and informing on the related institutional activity. The provision of your personal data is not mandatory. However, the failure to provide such data or the subsequent withdrawal of the authorization to process your personal data will prevent us from either entering into the employment agreement or subsequently managing such agreement. Your personal data may be disclosed to third parties and other facilities of EMERGENCY for the purpose of reviewing professional profiles and selecting personnel and in connection with your employment agreement, if any, also in foreign countries and outside the European Union. You will be entitled to exercise the rights granted by Article 7 of Legislative Decree No. 196/2003 by addressing your request to the person in charge of the data processing, Mr. Alessandro Bertani, via Santa Croce 19, 20122 Milan, Italy –