Cultural Mediator


Required languages
Italian and 2 other languages at least (English, French, Arabic, Romanian, Chinese...)

Type of contract
Paid - 3/6 months, with the possibility of renewal

Necessary requirements
Relevant professional experience

Are you interested?
We're not currently short listing new candidates for this specific role: no vacancies are available at the moment. Visit our website regularly for updates.

This role requires both the specific skills relevant to this professional role – to match the needs of migrant people with the health and social services available in the area where they live – and a good knowledge of health care and social services facilities in Italy.


“The Republic protects health as a fundamental right of the individual and in the interest of the community, and guarantees free treatment to the destitute”, says the Italian Constitution. Yet, in practice, this right is often overlooked: migrants, foreigners, and poor people often have no access to care because they are not aware of their rights, language difficulties, or are unable to navigate a complex health system.

It is because we were aware of this and we had the desire to ensure the right to healthcare for everyone, even in our own country, that our Programme in Italy was born in 2006.

The role requires the ability to adapt to flexible working hours and a workload which may at times be intense or stressful. The teams are composed of various professionals including unpaid volunteers who support and work alongside the paid staff.

The mediators and other members of the EMERGENCY team must have a cooperative problem-solving approach, with the aim of finding the best way to enable people to access the care or assistance they need.
The personnel may be required to liaise with the local authorities, regional associations and with the Servizio Sanitario Nazionale (National Health Service) facilities.


All EMERGENCY personnel are expected to know and follow the guide lines, protocols, and the diagnosis and treatment standards in use in the Centre, and to ensure the correct compilation of clinical records and statistics in both computer and paper formats.

The main duties and responsibilities of the cultural mediator are:

  • To welcome the patient and/or health and social services users;
  • Linguistic and cultural mediation in compiling medical files;
  • Linguistic and cultural mediation prior to and during the medical examination;
  • In agreement with the doctor (where present) and the nurse, to propose treatment options and provide health care education where necessary;
  • To accompany patients who need hospital (SSN) treatment and assist with reception and admissions procedures;
  • Health and social services orientation activities: the creation of individual itineraries aimed at helping people integrate into the region, advice on regulations and rights regarding health or residency issues, cooperation with regional public and civil services (register office and health service registration, services dedicated to migrants, police station, prefecture…);
  • Correct use of the computerised management system (collection of patients’ clinical data and processing of statistics), for which specific training will be provided;
  • If necessary, to contribute to the management of certain administrative or logistical aspects of the project (cash flow, budget control, purchases, transport…);
  • At the request of the Coordinator, to participate in inspections to evaluate other possible sites where the service may be required.


Further information on the guidelines, protocols and services relevant to the post along with details of the instruments and equipment available will be provided at interview and during the period of preparation for the mission.


  • Bachelors or Masters degree preferably in social sciences or economics, or relevant professional diploma;
  • Professional experience in the field of health and social services or in organisations (public or private) which deal with immigrants or poverty alleviation;
  • Willingness to work as part of a multidisciplinary team;
  • Ability to work and problem-solve in high-stress situations;
  • Ability to adapt to the community life of the team, including basic living conditions;
  • Ability to speak Italian and at least 2 other languages (English, French, Arabic, Romanian, Chinese…);


Minimum 6 months’ stay at the project. After this trial period (paid), EMERGENCY may offer an extension of the contract (up to 12 months).


We're not currently short listing new candidates for this specific role: no vacancies are available at the moment. Visit our website regularly for updates.

For inquiries or clarifications (not for applications):

Disclosure pursuant to EU Regulation 2016/679 (GDPR)

Personal data is processed, in paper form and electronically, for staff recruiting purposes, as more detailed on the “Privacy Policy” page of this site ( The Data Controller is EMERGENCY - Life Support for Civilian War Victims ONG ONLUS, Via Santa Croce, 19, Milan, acting through its President and legal representative pro tempore. The Data Processor is Alessandro Bertani, who can be contacted by post at the address indicated above or at, in order to exercise the rights referred to in Art. 15 of the GDPR. The Data Protection Officer is Concetto Signorino, who can be contacted at the e-mail address or by post at the address indicated above.