Cultural Mediator


Required languages
Arabic, English, French, Spanish, Italian

Type of contract
Paid - 3/6 months, with the possibility of renewal

Necessary requirements
Relevant professional experience

Are you interested?
We're not currently short listing new candidates for this specific role: no vacancies are available at the moment. Visit our website regularly for updates.

The role requires both the specific skills of the professional role – to match the needs of migrant people with the health and social services available in the area where they live – and a good knowledge of health care and social services facilities in Italy.

The cultural mediator will be based in Naples/Castel Volturno and will work at EMERGENCY’s clinics in the area, and if necessary, will carry out SAR missions lasting 6 weeks.


The role requires the ability to adapt to flexible working hours and a workload, which may at times be intense or stressful. The teams are composed of various professionals including unpaid volunteers who support and work alongside the paid staff.

The mediators and other members of the EMERGENCY team must have a cooperative problem-solving approach, with the aim of finding the best way to enable people to access the care or assistance they need.

The personnel may be required to liaise with the local authorities, regional associations and with the National Health Service facilities.

In Ponticelli and Castel Volturno, we offer free services of primary health care and orientation to facilitate access to the health system. The cultural mediators inform patients about their rights, help them to access the services of the National Health Service, accompany them in case they need to undergo specialist examinations or tests at public facilities, deal with the practices for the issuance of codes Stp (Straniero temporaneamente presente) and Eni (European non enrolled) that guarantee foreigners and new EU citizens access to the Public Health Service.

In the central Mediterranean, we operate with a team, composed by a doctor, a nurse and a cultural mediator, on the Open Arms ship, to ensure medical assistance on board.


The main tasks and responsibilities of the cultural mediator are:

  • To welcome the patient and/or health and social services users;
  • Linguistic and cultural mediation in compiling medical files;
  • Linguistic and cultural mediation prior to and during the medical examination;
  • In agreement with the doctor (where present) and the nurse, to propose treatment options and provide health care education where necessary;
  • To accompany patients who need hospital (SSN) treatment and assist with reception and admissions procedures;
  • Health and social services orientation activities: the creation of individual itineraries aimed at helping people integrate into the region, advice on regulations and rights regarding health or residency issues, cooperation with regional public and civil services (register office and health service registration, services dedicated to migrants, police station, prefecture…);
  • Correct use of the computerised management system (collection of patients’ clinical data and processing of statistics), for which specific training will be provided;
  • If necessary, to contribute to the management of certain administrative or logistical aspects of the project (cash flow, budget control, purchases, transport…);
  • At the request of the Coordinator, to participate in inspections to evaluate other possible sites where the service may be required;
  • Preferable living in the area of Naples / Castel Volturno.

The following activities will be provided within any SAR missions:

  • Linguistic and cultural mediation for search and rescue operations;
  • Linguistic and cultural mediation before and during medical and nursing visits;
  • Linguistic and cultural mediation to support the psychologist, if necessary.


Further information on the guidelines, protocols and services relevant to the post along with details of the instruments and equipment available will be provided at interview and during the period of preparation for the mission.


  • Bachelors or Masters degree preferably in social sciences or economics, or relevant professional diploma;
  • Professional experience in the field of health and social services or in organisations (public or private) which deal with immigrants or poverty alleviation;
  • Willingness to work as part of a multidisciplinary team;
  • Ability to work and problem-solve in high-stress situations;
  • Ability to adapt to the community life of the team, including basic living conditions;
  • Ability to speak Italian, English, French, Arabic and Spanish.


3-6 months’ stay at the project. After this trial period (paid), EMERGENCY may offer an extension of the contract (up to 12 months).


We're not currently short listing new candidates for this specific role: no vacancies are available at the moment. Visit our website regularly for updates.

For inquiries or clarifications (not for applications):

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