In Italy and in the other countries we operate in, we are working to fight the global pandemic.

COVID-19: Here is what we are doing.

EMERGENCY has given the authorities all the help it can to manage the coronavirus outbreak.

We have put our expertise in treating patients in the midst of epidemics, honed in Sierra Leone in the Ebola outbreak of 2014 and 2015, at the disposal of the health authorities.

We have implemented multiple projects in Milan, in Brescia, and in Bergamo. Moreover we are keeping in contact with other authorities in other Italian regions, to see whether we can give them a hand at this difficult time.

On 6 April, we received the first patients assigned to the EMERGENCY Intensive Care Unit at the Field Hospital in Bergamo, operated by the Papa Giovanni XXIII hospital.
The team, which is expected to increase in size, is made up of 10 doctors, 14 nurses, 4 physiotherapists, 4 socio-medical operators, 1 laboratory technician, and 1 radiologist.  

EMERGENCY helped to construct the facility alongside approximately 300 volunteers, including artisans from the city (carpenters, electricians, plasterers, plumbers and painters), 150 volunteers from Sanità Alpina, and 40 from the logistics department of the Ana Civil Protection.

In Brescia

We are currently working with the Health Department at Brescia hospital to protect healthcare personnel and the hospital from contagion.

In Milan

“Milano Aiuta” – “Domiciliarità” project

EMERGENCY has answered the municipal government of Milan’s call for support services for the city’s people, offering its full help to tackle the coronavirus outbreak.

Using the government’s platform Milano Aiuta (Milan Helps), EMERGENCY is  running a service delivering goods – food, medicine and other basic items – to people over 65, who have been ordered to quarantine themselves, and vulnerable people who cannot risk leaving their homes.

The service runs from 9 am to 1 pm, Monday to Saturday. It can be reached by calling 020202 and is completely free of charge.

Our support for migrants and homeless people

It involves monitoring in shelters for homeless people and unaccompanied migrant children within the SIPROIMI (formerly SPRAR) system, including intermediary shelters and certain gypsy camps pointed out to us by Milan’s municipal government.

In Venice, in Piacenza, and in Catania

In the cities of Piacenza, Venice and Catania, our volunteers collaborate with other local realities to offer delivery services of food, medicines and basic needs items to over 65, people in quarantine and people who have difficulty in moving.

In Venice, the service is active from 8:30 am to 5:00 pm from Monday to Saturday, by calling the DIME (Contact Centre of the Venice Municipality) on the telephone number 041041.

In Piacenza, the “Pronto Spesa” (Shopping Ready) service is active from 9:00 am to 12 pm from Monday to Saturday, by calling the telephone number 0523492737.

In Catania, the “Catania Aiuta” service can be reached by calling 095 8207675 and 095 7189822, via SMS or WhatsApp at 377 3404980, and on

In our projects in Italy

We go on working at our clinics in Italy, using a triage method to identify patients with symptoms that could point to the virus. We will also continue providing information, consultations and direct them to the services they need, all for the good of public health.

Our projects around the world

In all our projects around the world, we have activated specific protocols to prepare for the arrival of the virus, even in countries not affected by the pandemic so far. Through specific staff training, the formation of triage areas, and the compartmentalisation of spaces and patient flows, we will be able to intercept suspected cases, report them to the health authority responsible, and minimise the risk of infection within our facilities.

Information and prevention among minority groups

Our cultural mediators have recorded short videos in different languages, so that even at distance everyone can be updated on what action must be taken to prevent further outbreak. Even a tutorial that circulates via WhatsApp can encourage virtuous and responsible behaviour!

Documents and Protocols

To help hospitals and reception shelters to managing the epidemic, we provide our protocols on how to manage the COVID-19 epidemic.

What we can all do

Every one of us can help right now to halt the spread of the virus, by following the medical authorities’ instructions to the letter. Wash your hands regularly and thoroughly, keep a sensible distance from other people and avoid going out and having contact with them unless absolutely necessary.

You can find all the instructions and information you need at the Italian Ministry of Health’s website: Please do also pay attention to advice published by the WHO and local health authorities.

Everyone must play their part if we are to protect society as a whole.


EMERGENCY’s COVID-19 response activities have also been made possible thanks to Caritatis Stiftung (Liechtenstein).

Support our work

During difficult times, it is essential not to leave anyone behind. To do that, we need your help.

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