Free Delivery Service of Drugs, Food, Basic Necessities and Prescriptions.

'Milano Aiuta'

In mid-January 2022, following an increase in COVID-19 infections, the Municipality of Milan’s project ‘Milano Aiuta’ resumed its service and EMERGENCY once more provided support after being requested to help. 

‘Milano Aiuta’ is a network of aid and services that includes a free delivery service of drugs, food, basic necessities and prescriptions. These are delivered to people who have tested positive for covid-19, are in quarantine, are old or suffer from immune-compromising conditions and therefore at risk of being outside and cannot leave their homes, and to those who, without help, would find themselves excluded from essential services. 

EMERGENCY’s volunteers, in compliance with current contagion-prevention rules, have been delivering groceries, medicines, primary goods and prescriptions to vulnerable people who cannot leave their homes and need help, whose information has been collected by the operators of the municipality’s switchboard which are communicated to us daily.  

The service was first launched on 13 March 2020, during the first national lockdown, and replicated at the end of October 2020. The first phase, which ended in June, involved 320 volunteers from EMERGENCY and the Volunteer EMERGENCY Brigades who delivered 60 tonnes of food and basic necessities and made 6,370 home shopping deliveries, helping over 3,000 households, with an average of over 100 deliveries per day. 

Delivery of hot meals and masks in lower income neighbourhoods:

During April 2020, our volunteers and those of the Voluntary EMERGENCY Brigades distributed over 100,000 masks to around 20,000 households. The masks, donated by the Chinese community to the Municipality of Milan, were delivered to each inhabitant of the council houses according to the Municipality’s instructions. 

In addition to this, hundreds of hot meals were distributed to vulnerable people at risk of homelessness throughout the Milan area in collaboration with the Municipality of Milan and the social cooperative Gustop. 

The service was also replicated in Venice, in collaboration with the local Civil Protection, in Catania and in Piacenza.